How can an integrated technology solution significantly improve service and communications?

How can an integrated technology solution significantly improve service and communications to clients, residents and their families?


With different administrative and clinical procedures being carried out on different systems, it’s easy to see how providing consistent customer service in aged care can be a challenge. However an integrated technology solution can dramatically improve service and communications to your clients, residents and their families.


Belgravia Health and Care - CrossCareCrosscare is a comprehensive, fully configurable clinical management system.

Crosscare has been designed with high care, private care and corporate care applications specifically in mind. For all of these purposes, the same core product is delivered, but the flexibility of the system and commitment of our implementation team means that each customer can create an individually tailored product.

Crosscare provides a central administrative and clinical management system that delivers integrated communications and customer service functionality including:

  • special alerts and reminders that can be sent by email or SMS
  • catering for details of carers, friends and family
  • multi-lingual facilities
  • internet capability means patients can book appointments or complete questionnaires online.

Crosscare – High Care has been developed over a number of years to address the administrative and clinical needs of high care facilities, allowing them to move from paper based systems to paperless or paper-lite ways of working and is one of the most widely used clinical system in the UK hospice market.

Crosscare – Private Care is an integrated, cost effective and innovative technology solution for private practice. It also comes with option of being hosted by Belgravia H&C, which provides a flexible, scalable, state of the art technology that might otherwise be out of reach for many private practices.

Crosscare – Corporate Care provides a fully hosted web accessed clinical software system that allows the monitoring of patient conditions and subsequent treatment. Appointment reminders can be sent directly to employee’s email accounts, and they can complete questionnaires online without even having to visit the clinic. Powerful analysis tools allow the monitoring of reasons for sickness, and can inform preventative programs accordingly.

Other solutions:

Staffplan is a versatile suite of rostering, administration, monitoring and point-of-care solutions for the community care industry. Staffplan is a cost effective, easy to use and flexible solution to help manage the increasing demand for community care.

CareSys is a complete software solution for the care industry, providing organisations with a single integrated system rich with operational, financial and management features.

Adastra is a leading patient management system utilised by multi-discipline and wide-area hub services managing out-of-hours and urgent care.