0411 020 934

Contact

Contact Us

Contact Belgravia eHealth

For all enquiries, please contact our head office. For technical support, please contact our support team.

For BeH services who are registered with our Jira support service, please click here to log a support request.

HEAD OFFICE

0411 020 934

[email protected]

Level 4, 102 Albert Road
South Melbourne
Victoria 3205
Australia

SUPPORT

1300 233 354

[email protected]

Office Hours Support (UTC +10):
Monday to Friday, 8am to 6pm
Out of Hours Support (UTC +10):
Monday to Friday: 6pm to 8am
Saturday and Sunday

Dedicated Australian support team

24hr customer portal

Regular product updates

5 star rating for project delivery

Our Testimonials

What our customers say

“

Belgravia eHealth have been excellent to work with. Communication and JIRA tracking have been very good, with the status of any works unambiguously clear at all times.

The proactive workshops and guidance to optimise procurement, technical infrastructure design and configuration relative to our workflows was excellent.

Training and Go-Live schedules were easily agreed. BeH delegates undertook initial training and maintain am excellent supportive relationship with the trainer cohort.

State Ambulance Body

“

BeH approached their work with us as a collaborative partnership and forged a strong relationship with our organisation as a result.

State Ambulance Body

“
Their solution 100% meets our needs and BeH are highly adaptive to requests to change both functionality and clinical content.

State Ambulance Body

Find out more about our end-to-end health solutions

GET IN TOUCH

Products

Odyssey
Adastra

Services

Contact

0411 020 934

Level 4, 102 Albert Road, South Melbourne

© 2024 Belgravia eHealth | Website Terms of Use | Privacy Policy | Website by Oraco

0411 020 934

Our Products

Odyssey TeleAssess supports call handlers to prioritise cases, form pre-diagnosis clinical assessments, and ensure that patients are quickly connected with advice or the care services that are most appropriate to their needs. Most Odyssey TeleAssess secondary triage calls are handled within six minutes.

Safety is our number one priority. Odyssey is continually updated to align with the latest clinical evidence. Clinical decision-making is fully auditable through the system, reducing risk and supporting consistency and within clinical governance guidelines. We are proud to be fully NICE accredited.

Rather than drawing on a narrow linear algorithm like other decision-support systems on the market, Odyssey’s comprehensive and continually updated clinical questions sets provide a framework for clinical assessment according to Bayesian logic. This mimics the more natural flow of clinical assessment, and assists clinicians towards a differential diagnosis with clear rationales for lines of diagnostic inquiry.

Although Odyssey doesn’t take the place of a qualified health professional, the tried and tested system does help to minimise errors of omission or oversight. Clinical call handlers continue to draw on their own expertise and style of communication, and Odyssey encourages open, patient-centred questioning.

The clinical prompts and guided responses cater to the assessment of multiple symptoms simultaneously, and data can be added in any order.

Intuitive & reliable triage

Access a diverse set of tools
for thorough evaluation of patient conditions.

Education & support tool

Foster continuous learning and skill development among healthcare professionals.

NICE-accredited

Adhere to the highest standards in patient care with a quality clinical support tool.

Our Products

Adastra is at the beating heart of our secondary triage system, providing the end-to-end patient case management support needed to smoothly navigate a patient from their initial request for emergency assistance all the way through to resolution, referral or ambulance dispatch.

Adastra has the in-built capacity to identify frequent callers, and to quickly support a call handler to activate individualised care plans, as needed. Further, Adastra supports best-practice care, streamlined clinical handover, and provides service managers with a real-time view of departmental workload, workflow and service performance.

Connected seamlessly like the arteries and veins of a vascular system, Adastra is also the hub for clinical software integration, providing full interoperability with a range of software products, selected and configured to the specific needs of your service model. For ambulance service secondary triage, Adastra integrates with Odyssey TeleAssess

Real-time visibility

View information in seconds to improve efficiency and enable data-driven decision making.

Simpler processing

Streamline clinical handovers to ensure vital information is shared between healthcare providers.

Seamless integration

Connect with other clinical software products for a cohesive ecosystem.